FAQ
Frequently Asked Questions (FAQ)
How do I book a session or consultation?
You have a few options to get started:
✔ Book Online – Choose any therapist for a free 15-minute consultation.
✔ Email Us or Send a Text – Share your concerns, and we’ll guide you through the next steps.
✔ Book a Full Session Directly – If you already have a preferred therapist, you can schedule a full session right away.
What happens during the free 15-minute consultation?
We’ll discuss your goals, answer any questions, and ensure the right fit for your needs. Based on this conversation, we’ll match you with the therapist best suited to support your journey.
How long does a therapy session typically last?
Therapy sessions typically last 60 minutes, although the duration may vary depending on the type of therapy and your therapist's recommendations.
How often should I attend therapy sessions?
The frequency of therapy sessions depends on your individual needs and goals, as well as your therapist's recommendations. Some clients benefit from weekly sessions, while others may schedule sessions bi-weekly or monthly. Your therapist will work with you to determine a schedule that best supports your progress and well-being.
What can I expect during my first therapy session?
During your first therapy session, your therapist will take the time to get to know you and understand your reasons for seeking therapy. You'll have the opportunity to discuss your concerns, goals, and expectations for therapy, and your therapist will work with you to develop a personalized treatment plan.
Is therapy confidential?
Yes, therapy is confidential, and your privacy is of the utmost importance to us. Our therapists adhere to strict confidentiality guidelines, and information shared in therapy sessions is kept confidential unless there is a risk of harm to yourself or others. We will discuss confidentiality and its limitations with you during your initial session.
How much does therapy cost?
Therapy costs depend on the type of service, session length, and your therapist’s expertise. Our fees range from $100 to $180, in line with Ontario’s recommended guidelines. We also offer sliding scale options for clients facing financial hardship. For full details, please visit our Rates page.
Do you accept insurance for therapy services?
Yes, we accept insurance for therapy services, and some of out therapists offer direct billing for select insurance providers.
How long does therapy usually last?
The duration of therapy varies depending on your individual needs, goals, and progress. Some clients may benefit from short-term therapy lasting a few months, while others may engage in longer-term therapy for ongoing support. Your therapist will work with you to determine the most appropriate length of treatment for your situation.
What is the difference between a psychologist and a therapist?
Psychologists, psychiatrists, psychotherapists, and social workers all provide mental health support but differ in training and scope. Psychologists hold a doctoral degree, conduct assessments, and offer therapy using evidence-based treatments. Psychiatrists are medical doctors who diagnose mental illnesses and prescribe medication. Psychotherapists provide talk therapy using various approaches but may come from different professional backgrounds. Social workers (RSW) offer mental health counseling, advocacy, and case management, often working in community settings. While their roles may overlap, choosing the right professional depends on your specific needs.
Can I do in-person and remote sessions?
A few of our practitioners offer remote service only; all others offer both in-person and remote services. Some clients prefer to have certain sessions in person, with the option of remote sessions at times - for example, while traveling , when time does not permit them to attend at the office, or when they are feeling unwell.
Are your services covered by OHIP?
Unfortunately, the Ontario Health Insurance Plan (OHIP) does not cover appointments by private therapist - even if arranged with a physician referral. OHIP does not cover psychotherapy or counseling services unless provided by a physician or psychiatrist.
Do I need a doctor’s referral?
No. You can self-refer. Some insurance plans may require a physician referral in order for you to receive reimbursement, though most do not. Check with your plan to find out - or our front office team may know the answer.
What is your cancellation policy?
Late cancellations typically make it impossible to offer your time to others who may be waiting. Consequently, we ask that if you must cancel an appointment you do so 48 hours or more prior to your scheduled time. Late cancellations are billable. As an exception, if you find that you have a cold, flu, or covid, we ask that you NOT attend your appointment even if this means cancelling with less than 48 hours notice. If you are well enough to attend remotely, your clinician will often be able to provide a video session.
Do your providers prescribe medication?
No. Psychologists, psychotherapists, and social workers do not prescribe medication. If you are taking medication, your clinician can consult with your physician or psychiatrist if desired.